To:

P&G
USA

Kind Attn: Mr. A.G. Lafley

I write to you today as a minority shareholder (and on behalf of other minority shareholders) of Procter & Gamble Hygiene & Healthcare Ltd. the Indian-listed subsidiary of Procter & Gamble, Inc. USA with about 30% of its equity ownership with the Indian public.

I have been a great admirer of Procter & Gamble - the company, its products, and its policies on corporate governance and responsibility to society. Inspired by such a great culture and the continuous praise and support received by two of the world's most respected businessmen (Warren Buffett & Charlie Munger), I bought some interest in the Indian subsidiary of P&G - P&G Health & Hygiene Ltd.

However, I was surprised to experience that there existed significant differences between the culture at the Indian subsidiary and its parent, for reasons detailed below: 

1. P&G Health & Hygiene has surplus cash reserves of about Rs.200 crores (approx USD 45 million).

2. These were given as loans to P&G Home Products(a 100% owned subsidiary of P&G-USA, the parent) from which most of the company's products are being introduced. In short, the funds of the listed company were being used by the parent's 100% owned subsidiary, with no benefit to us as minority shareholders.  

3. Myself and other shareholders then wrote to the company requesting them to utilize these surplus funds for the growth of the listed subsidiary by introducing new products from our parent's vast portfolio. This was denied by the Indian management in subsequent interactions, and minority shareholders were impressed upon that these surplus funds would not be utilized for P&G Home Products and would be eventually distributed as a special dividend. As per the last balance sheet, the said funds have indeed been received back from P&G Home Products and we now await the special dividend. (for your information, this amount has now been given to P&G Home Products from the surplus funds of Gillette India Ltd, another of your Indian listed subsidiaries, This is again not the quality of corporate governance expected out of any of P&G's subsidiaries).

However, the reason for me writing to you today is on a larger issue being that of our company's ultimate survival and being fair to all stakeholders in the long term.

Currently as you know, P&G Hygiene & Healthcare Ltd (listed subsidiary) has two strong products i.e. Vicks and Whisper which are growing at respectable rates in the markets. However, no new products are being introduced and this has started worrying minority shareholders like me that 'a company with no new products clearly means that the company is not evolving, and it will eventually lead to stagnation, death and extinction'.

In your recent visit to India, you mentioned about the excellent Indian demographics & rising purchasing power and how P&G would be at the heart of innovation and introducing new products into this largely untapped market. We were hoping that our listed subsidiary would have a large part to play in this growth story. And thus, I write to you seeking your help and intervention in this matter. P&G USA already owns about 70% of P&G Hygiene & Healthcare, so why not introduce all products thru this company into India? This will be a great reference point for other multinational companies operating 100% subsidiaries in India and work wonders for the P&G brand, corporate image and enhance its high respect in the mind of Indians.

I am sure you will agree with me that when a company does fulfill all its obligations to all its stakeholders, it has a rub off effect on its customers and vice versa. Therefore, if the minority shareholders, who are large in number, start having a perception that the responsibility to it and in turn the Corporate Social Responsibility is not being fulfilled, the question that begs the answer is - for how can such a company survive in the perception of the consumers? Have there not been numerous such examples in the world when there is no congruence - the products and revenue streams of a company have dwindled? What is good for the majority shareholders should also be good for minority shareholders, which epitomizes the Corporate Governance and in turn the Corporate Social Responsibility. I'm sure you would agree that the future of consumer companies is dependent on the '% of mind share' rather than '% of market share'

I now await your positive action which would be in line with P&G’s Corporate Governance Report "your company's reputation is earned by our conduct: what we say, what we do, the products we make, the services we provide and the way we act and treat others. As conscientious citizens and employees, we want to do what is right. For your company and P&G's global operations, this is the only way to do business"  It will also be in line with the principles of Warren Buffett, Charlie Munger and Ben Franklin - "There is a huge line dividing what is legal and what is moral"

Thanking you,

Yours truly

Rohan Shah